Start with the work
Understand the problem first.
Observe the workflow with the people who do it. Agree on what is worth changing, what good looks like, and which data and systems are available.
A shared problem, an owner, and a way to measure progress.
- Map the work, handoffs, and exceptions.
- Establish a baseline and a useful measure of success.
- Agree on an owner, a bounded scope, and permitted access.
Ready to move forward whenThe people doing the work recognize the problem and the proposed outcome.